SHIPPING POLICY

Items purchased via Owlbearium.com are subject to Royal Mail shipping and delivery times. In peak times such as Christmas and in the event of a pandemic, shipping services will be delayed accordingly.

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UK AND IRELAND CUSTOMERS

All items purchased are dispatched via Royal Mail First Class within 48 hours of purchase. This service aims to deliver the item within 3-5 working days, however, this may be subject to service delays. Items are dispatched Monday to Friday of each week. If an item is purchased at the weekend, it will be dispatched the following Monday or Tuesday.

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CUSTOMERS WITHIN EUROPE

All items purchased are dispatched via Royal Mail International Standard within 48 hours of purchase. This service aims to deliver the item within 7-10 working days, however, this may be subject to service delays. Items are dispatched Monday to Friday of each week. If an item is purchased at the weekend, it will be dispatched the following Monday or Tuesday.

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CUSTOMERS OUTSIDE OF EUROPE

All items purchased are dispatched via Royal Mail International Standard within 48 hours of purchase. This service aims to deliver the item within the next working day, however, this may be subject to service delays. Items are dispatched Monday to Friday of each week. If an item is purchased at the weekend, it will be dispatched the following Monday or Tuesday.

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RETURN POLICY

Owlbearium gladly accepts returns and exchanges of unwanted or unsatisfactory items in the event that the customer contacts the business within 14 days of delivery.

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Items purchased must be returned back within 30 days of delivery.

I don’t accept cancellations, however, please contact me if you have any problems with your order.

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The following items can’t be returned or exchanged:

Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

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CONDITIONS OF RETURN

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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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PAYMENT METHOD

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